Latest Insights – Structure & Culture
Latest Insights – Structure & Culture
There are no prescriptive formulas for structural form.
However, there are some simple rules we have developed over the years…
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Latest Insights – Customer Focus
Latest Insights – Customer Focus
Question: What distinguishes customer-centric organisations from other companies that proclaim their customer focus?
Answer: In short, they’ve moved beyond lip service and re-orientated their entire operating model around the customer, increasing customer satisfaction and their own profitability in the process…
Event – Strategy and Growth
Event – Strategy and Growth
Presentation to CSK Projects on planning for growth.
Event – Strategy & Change
Event – Strategy & Change
Presentation to Legal Zoom on strategy and change.
Event – Customer Focus – Customer Journey
Event – Customer Focus – Customer Journey
Presentation to Worldpay on customer focus, the customer journey mapping and improving customer services lines.
Event – Customer Focus/Performance Improvement – Organizational Design
Event – Customer Focus/Performance Improvement – Organizational Design
Presentation to Thompsons Law on customer focus/performance improvement and organizing the business around the customer.
Event – Change Management Workshop
Event – Change Management Workshop
Presentation to Southampton NHS on managing change in the NHS.
Event – Change Management
Event – Change Management
Presentation to Royal Institute of Engineers on change management.
Event – Performance Improvement – Turnaround
Event – Performance Improvement – Turnaround
Presentation to Speakerbus on performance improvement and business turnaround.
Event – Change Management and Culture
Event – Change Management and Culture
Presentation to Barclays Bank on managing change and culture in the bank.