Industry Expertise

Jamesford has extensive industry & commercial experience including financial services, consumer business, telecommunications, energy, public and the not-for-profit sectors.

Our customised teams bring each client a combination of industry knowledge and expert perspectives from other industries on the challenge at stake, to offer our clients fresh perspectives and breakthrough business insights.

Our mission is to help our clients set new standards of excellence and differentiate their customer proposition through customer centric strategies, operations and culture.

Our clients say we are different because we combine industry expertise, change management experience with a focus on bottom line delivery.

Public and Not-for-Profit

The public sector is undergoing unprecedented transformation, driven by the combination of fiscal constraints and public demand for excellent services. Organisations that once operated independently must collaborate to improve services for citizens and business customers while unleashing public sector productivity. We work in partnership with public sector organisations to deliver citizen-centric services while increasing productivity and reducing costs. We believe with that the most effective approaches to reforming public services begin with the citizen. We enable clients to develop a deep understanding of the citizen experience and help them to deliver services that are tailored to meet the needs of individuals. Our collaborative approach and expertise is brought to bear in the following areas:-

  • Customer strategy
  • Operational efficiency & effectiveness
  • HRM strategies
  • Change management

Public and Not-for-Profit

Strategic alignment

Aligning the mission, vision, values, operational processes, structure and culture around the customer, facilitated a step change in performance for this not for profit national membership organisation… Click here to find out more.

Customer first strategy

Developing a customer first strategy for this national membership organisation… Click here to find out more.

Transforming a Government NDPB

Re-focus the organisation on its core mission, streamline the operational processes, outsource non-core activities, reorganisation, change of restrictive HRM processes/policies and implementation of enhanced management processes for this Non Departmental Public Body. Result, costs reduced by 25%… Click here to find out more.

Establishing a Government NDPB on commercial lines

Established a Non Departmental Public Body with best private sector practices. Result, established in record time and successfully trading… Click here to find out more.

Public and Not-for-Profit

Department of Education
Office of the Deputy Prime Minister