Industry Expertise

Jamesford has extensive industry & commercial experience including financial services, consumer business, telecommunications, energy, public and the not-for-profit sectors.

Our customised teams bring each client a combination of industry knowledge and expert perspectives from other industries on the challenge at stake, to offer our clients fresh perspectives and breakthrough business insights.

Our mission is to help our clients set new standards of excellence and differentiate their customer proposition through customer centric strategies, operations and culture.

Our clients say we are different because we combine industry expertise, change management experience with a focus on bottom line delivery.

Financial Services

We have worked extensively in the financial services industry, including retail banking, building societies, Life Assurance, General insurance and wealth management. Our projects have ranged from Bancassurance strategies to back office performance improvements… Click here to find out more.

Consumer Business

Today’s retailers operate in a competitive economic environment. Traditional retailers are losing sales to the growing online sector, and weak consumer confidence in fragile markets is resulting in retailers cutting prices and margins to drive sales. Our projects have ranged from business turnaround to re-designing the customer value chain… Click here to find out more.


Continually evolving consumer behavior, rapid network and technology developments, new business models and increasing competitive intensity are transforming the industry landscape. Our projects have included customer relationship management, back office cost reduction, merger and performance improvement… Click here to find out more.


The Energy and Utilities sectors are affected by pressing concerns including volatile and rising commodity prices, environmental pressure, increased competition, significant capital costs and regulatory constraints. Our projects have included business transformation, strategic planning, cost reduction and culture change… Click here to find out more.

Public and Not-for-profit

The public sector is undergoing unprecedented transformation, driven by the combination of fiscal constraints and public demand for excellent services. Our projects have included organizational strategy setting, business planning, organizational set up and performance improvement… Click here to find out more.

We share our clients’ ambitions. We work to understand their reality and deliver true results—focusing on strategic decisions and practical actions. The results stories below are just a few examples of how we’ve helped clients realise, and often exceed, their goals.

Financial Services

Focusing the sales/marketing on the key customers

Re-organising the sales and marketing around the key customer groups, linking operational support to customer lifetime worth and facilitating the improvement change agenda for this national insurance company delivered savings of 25%… Click here to find out more.

Consumer Business

Creating a customer first focus

Designing the customer journey to maximize value creation, organizing the supporting business activities around the customer and facilitating the improvement agenda for this national cinema chain delivered a 40% improvement in customer satisfaction and 22% hike in profits… Click here to find out more.


World class service strategy

Designing the merged operations of two regional telecomm companies around the customer, ensuring the potential synergies were realised and facilitating the changes enabled the newly established national company to significantly grow… Click here to find out more.


Transformation and cost reduction to grow

Cost reduction, re-organisation and facilitating the changes enabled this regional energy company to grow into a national company… Click here to find out more.

Public and Not-for-Profit

Strategic Allignment

Aligning the mission, vision, values, operational processes, structure and culture facilitated a step change in performance for this not for profit national membership organisation… Click here to find out more.

Britannic Life Assurance
British Gas
British Nuclear Fuels
British Shoe
Colonial Financial Services
Comtel Communications
Department of Education
Gulf Oil
Land of Leather
Laurentian Financial Group
Lincoln Life
Midland Bank
Morgan Lovell
Morgan Sindall
Norwich Union
Office of the Deputy Prime Minister
Rotary Watch Group
Rutland VC
Scottish Nuclear
Skipton Building Society
Willis Coroon