Jamesford, is a business change and transformation consultancy, specialising in performance improvement, change management and customer advocacy.

Established in 1996 from a London base, Jamesford provides support to our clients in the delivery of business change, operational performance improvements and the creation of the customer centric company.

Our friendly, practical, partnership approach and can-do attitude ensures that your program implementation is a success. Our people are highly experienced with operational management experience and we deliver business transformation through proven, pragmatic, hands-on project and change management support.

Our unique, open approach and willingness to share our experience and best practice knowledge, has resulted in long-term brand loyalty and our growing portfolio is testament to the results we deliver. Learn more about our services:

Change Management
Performance Improvement
Customer Focus


  • Change Management
  • Performance Improvement
  • Customer focus


  • Financial Services
  • Consumer Business
  • Telecommunications
  • Energy
  • Public & Not-for-profit

Client Results

  • Managing change
  • Reducing costs
  • Creating customer centricity


  • Change Management
  • Performance Improvement
  • Customer focus

Projects – Creating a customer centric business

In a recent project we helped a National leisure industry client to transform its customer strategy by re-engineering the on-line and physical customer experience….

The impact:

Online Sales
Up 900%
Customer satisfaction up 40%
up 24%
4Profits up